Deliveries Shipping and returns
Shipping your package
Packages are generally shipped within 2 days of receipt of payment. They are shipped via the Post Office with a tracking number and delivered with or without signature. Packages can also be shipped via Mondial Relay and delivered against signature.
Whatever the delivery method chosen by the seller, he will send you a link to track your package or letter tracked online.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. Your package is shipped with special attention to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
What do the shipping costs include?
Shipping costs include packaging, handling and postage.
They can contain a fixed part and a variable part depending on the price or the weight of your order.
Letter followed rates (2021):
This "Followed Letter" has an online follow-up and may contain items
(up to 3 centimeters thick).
2021 FOLLOW-UP LETTERS PRICES FOR FRANCE.
-From 1g to 20g € 1.56
-From 21g to 100g € 2.64
-From 101g to 250g € 4.42
-From 251g to 500g € 6.39
-From 501g to 3kg € 9.12
SHIPPING BY COLISSIMO TRACKED WITH OR WITHOUT SIGNATURE - legal delivery time 48 / 72h.
Transport legislation provides that all goods travel at the risk and peril of the recipients (Articles 105 and 106 of the Commercial Code)
The Franceking company will not be responsible in any way, if despite the flashing of the postal services the package is not in the letter box ...... the different sellers will have sent the goods ordered by the customers with the tracking number associated with the shipment.
-Orders are processed Monday to Friday.
-All orders placed, are prepared and shipped within 24 to 48 hours maximum-For orders paid by check or bank transfer, it is only upon receipt and validation of your payment that your order will be shipped
-The average delivery times (sending by Colissimo followed or letter followed) are 48/72 hours for France, 6 to 10 days for the DOM TOM and 3 to 8 days for Belgium, Italy, 'Germany, Spain, etc ...
-Delivery is made by Colissimo without signature, or with signature and precise monitoring by Email. The sellers take special care to package and protect your products to guarantee you receive them in perfect condition.
The cost of delivery by Colissimo is calculated and offered according to the weight of your order.
For France :
-From 1g to 249g € 6.40
-From 250g to 499g € 7.50
-From 500g to 749g € 8.50
-From 750g to 999g € 9.50
-From 1kg to 1,999kg € 10.50
-From 2kg to 4.999kg € 14.00
-From 5kg to 9.999kg € 22.00
-From 10kg to 30kg 28.50 €
Shipping by Mondial Relay ...
SHIPPING BY MONDIAL RELAY - average delivery time is 72 hours.
-Orders are processed from Tuesday to Saturday.
-All orders are prepared and shipped within 24 to 48 hours maximum
-For orders paid by check or bank transfer, it is only upon receipt and validation of your payment that your order will be shipped.
-The average delivery times observed are 72 hours for France - 3 to 8 days for Belgium, Luxembourg and Spain.
-Delivery is made by Mondial Relay with precise follow-up by Email and tracking. -Sellers take particular care to package and protect your products in order to guarantee you receipt in perfect condition.
-The calculation of delivery by Mondial Relay is carried out and proposed according to the weight of your order.
For FRANCE, BELGIUM and LUXEMBOURG:
-From 1g to 499g € 4.55
-From 500g to 999g € 5.35
-From 1kg to 1.999kg € 6.05
-From 2kg to 2,999kg € 6.95
-From 3kg to 4.999kg € 8.15
-From 5kg to 6.999kg 10.75 €
-From 7kg to 9.999kg € 13.00
-From 10kg to 14.999kg € 15.70
-From 15kg to 30kg € 19.70
-From 1g to 499g € 6.80
-From 500g to 999g € 7.20
-From 1kg to 1.999kg € 8.10
-From 2kg to 2,999kg € 9.00
-From 3kg to 4.999kg € 10.80
-From 5kg to 6.999kg € 12.60
-From 7kg to 9.999kg € 15.30
-From 10kg to 14.999kg € 19.80
-From 15kg to 30kg € 28.80
International Priority Letter with follow-up:
For shipments to: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark,
Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia,
Slovenia, Sweden, Switzerland, including Liechtenstein, San Marino, Vatican.
• Universal service: Yes
• Deadline: Average indicative lead time: 3 to 5 days from deposit to distribution in the main cities
-From 1g to 20g € 4.00
-From 21g to 100g € 5.50
-From 101g to 250g € 10.00
-From 251g to 500g € 12.80
-From 501g to 3kg € 36.00
SHIPPING BY COLISSIMO Internationale TRACKED WITH or without SIGNATURE - legal delivery time between 3 and 5 days
For shipments to: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia,
Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic,
Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, including Liechtenstein,
San Marino, Vatican
• Universal service: Up to 20 kg
• Proof of deposit: Yes
• Tracking: From deposit to delivery to certain destinations, otherwise, up to the point of
exit from mainland France.
• Delivery: Counter-signature
-From 1g to 500g € 12.90
-From 501g to 1Kg € 15.95
-From 1.001kg to 2kg € 18.05
-From 2.001kg to 5kg € 23.10
-From 5.001kg to 10kg € 38.10
-From 10.001kg to 15kg € 56.00
-From 15.001kg to 20kg 72.50 €
-From 20.001kg to 30kg 72.50 €
does not handle any shipment of your orders, only the sellers are responsible.
Preparation of your orders
- Each order is managed and prepared in relation to the various vendors chosen.
-Delivery in relay point with Mondial Relay against signature.
-Delivery in relay point with colissimo against signature.
-Delivery by letter followed or not followed with La Poste.
-Delivery by Colissimo with or without signature with La Poste Colissimo.